Terms and Conditions

Mandy's Minnows Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality swimming classes for all our customers.

We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service.

Participating in a Swimming class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Mandy's Minnows.

 

PAYMENT METHODS

Payment is through BACS or Cheque.

 

CONFIRMATION OF PLACE

If payment is not received after the first week of you attending the course, your place will be given to another on the waiting list. An acknowledgement will be sent to you via email of your payment, if you don't receive this do get in touch with me to confirm your place via email or phone - details below.

 

REFUNDS

If you have paid and then decide to leave us, unfortunately we cannot refund what you have already paid, you may offer your place to a friend as a gift provided you inform either Lisa or myself.

Thank you for your understanding and co-operation.

HOLIDAYS & SICKNESS

Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.

SUPERVISION AND WITHDRAWAL OF SERVICE

All children must be supervised at all times and not left unattended.

Should a carer or associated visitor behave in a way that we feel is unreasonable then we reserve the right to withdraw the provision of classes to the client.

RENEWALS

Your child or baby will automatically be given a place each term, if for any reason you need to change groups please let one of us know. If you decide to leave us at the end of term please let us know 3/4 weeks in advance so will can fill your space.

CANCELLATION OF CLASSES POLICY

Mandy's Minnows will endeavour to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, or with the pool being closed at short notice, I will notify you via email, whatsapp or text message. 

Regrettably we don't refund we just merely re-schedule the class for another date where possible.

ILLNESS

Parents are asked to keep their baby or child at home if they have a serious infection and to inform us as to the nature of the infection so that other parents can be alerted.

 

Please keep your child at home if he/she:

• Has a fever or has had one in the previous 24 hours

• Has had an upset stomach or diarrhoea in the previous 48 hours

• Has heavy nasal discharge

• Has discharging eyes

 

Has symptoms of a possible communicable diseases such as:

• Measles

• Chicken pox

• German measles

• Whooping cough

• Impetigo

• Scarlett fever

• Hand, foot and mouth disease

• Norovirus

 

COMMITMENT TO EQUAL OPPORTUNITIES 

Mandy's Minnows has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

 

DATA PROTECTION
The information on this form contains personal data.

Mandy's Minnows will record, process and keep your personal information secure in accordance with the Data Protection Act 2018. Information will not be passed onto a third party.

PROTECTION OF PROPERTY

Please note that your property is your responsibility and Mandy's Minnows cannot take any responsibility for the safeguarding of these items.

 

HEALTH & SAFETY AND HYGIENE POLICIES

Mandy's Minnows follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Risk Assessments are conducted.

Mandy's Minnows asks all parents and carers to remove their shoes while in the pool area in order to reduce the chance of transmission of dirt and microorganisms going into the pool.

 

CHANGES TO TERMS AND CONDITIONS

Mandy's Minnows from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Mandy's Minnows to treat this agreement with you as being updated with the changes.

LIABILITY

Mandy's  minnows accepts no liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its’ servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries or loss or damage to property whilst attending any course.