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Privacy and Cookie Policy 

Privacy Policy 


Mandy's Minnows is committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

The website is owned and operated by Mandy's Minnows

Information we may collect from you:

We will only ask for or collect the personal information we need to provide and improve the service and experiences our customers’ expect.

You may share with us:

  • Your name, email address and other contact information;

  • You child's name, DOB, medical information

  • Interests;

  • Details of your visit to the website;

  • Multimedia files such as photographs and video footages;

  • Information about your service user experiences; and

Mandy's Minnows is the data controller for the personal data.  A data controller determines the purposes and means of accessing persona data. 

How is it collected?

We may collect personal information from you in the following ways:

  • When you make a phone call or send an e-mail to seek information about our services;

  • When you have made a referral or been referred to us via any method whether directly or indirectly;

  • You have been a client with us or associated with a client who then have passed your data to us;

  • Through our use of the Cookies on our website (please see our Cookies Policy);

  • Through your request for publications and other marketing materials;

  • Through your request for information about our services and related topics and events; and

  • Through your contacting us with enquiries and comments.

Why is it being collected?

The primary legal basis for processing your personal data is contractual, to allow us to provide our services to you as agreed between us.

In addition we will only send you marketing communications if you have told us it is okay to do so.

Uses made of the information:

We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at

Disclosure of your information:

Most importantly, we never sell your personal information to anyone and only share it as outlined in this Privacy Policy or when you ask us to.

We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this Privacy Policy.

The third parties who provide services on our behalf fall into the following categories:

  • Those helping us to deliver services to you 

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of Mandy's Minnows, or others. This includes exchanging information with other organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

How long we keep your information:

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this Privacy Policy, and for as long as we are required to keep it by law. This means that our normal period of retention of information is 6 years but we may delete information before that time, or keep it for longer if we need to for legal, accounting or tax purposes.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How your personal data is protected:

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly.

We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled.

We also ensure that our staff are adequately trained in protecting your personal information.

Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.


We will only send you marketing communications when you have told us that you are happy for us to do so.

You can change the way that we contact you in the following ways:

Opt-In/Start Contacting Me

If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by:

  • Contacting Mandy Harling and stating that you would like to receive communications from us;

If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by:

  • Contacting Mandy Harling and stating that you would like to change or update the way that we contact you;

Contacting Me;

  • If you want to stop receiving marketing communications from us (sometimes called "opting out"), you can do so at any time by:

  • Contacting Mandy Harling stating that you no longer wish to receive such communications;

  • Using the unsubscribe option included in all our email correspondence (on all marketing and support communications);

  • Emailing our Privacy team at

Your Rights as a Data Subject:

You have a number of rights under the current data protection legislation relating to the personal data about you which we hold. These entitle you, subject to the specific terms in the legislation, to:

  • object to our use of your personal information for certain purposes;

  • access, update and rectify personal information that we hold about you;

  • ask us to limit or restrict our use of your personal information;

  • ask us to remove or delete personal information about you; and

  • in some circumstances, ask us to transfer your personal data to a third party

If you would like to exercise any of your rights in relation to your personal information, please email

If you are not satisfied with our response to your request, you also have the right to refer the matter to the Information Commissioner in the UK.

Changes to this Privacy Policy:

This privacy policy was last updated on 19 August 2020. Mandy's Minnows reserves the right to vary this Privacy Policy from time to time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal information to will be deemed to signify your acceptance to the variations.

Contact: Mandy Harling

Questions, comments and requests regarding this Privacy Policy should be addressed to

Cookie Policy

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use the following cookies:

  • Strictly necessary cookies.  These are cookies that are required for the operation of our website.  They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical or performance cookies.  These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies.  These are used to recognise you when you return to our website.  This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies.  These cookies record your visit to our website, the pages you have visited and the links you have followed.  We will use this information to make our website and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire as provided in the table above.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

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